How long does it take to create a piece of art?
It depends on what I am making. A pen usually takes about 30-45 minutes while a bowl can take up to 3-5 days!
Do you do custom orders?
Of course, please send me an email in what you are requesting and we can discuss further what you need.
When I place an order on the website, will I receive what I order?
Yes. What I put up for sale on the website is what you will receive with your purchase.
Is everything handmade?
Yes! Everything you see is created by hand and is one of a kind. It will never be duplicated.
Is your website secure?
When ordering merchandise through the 'shopping cart' we provide a secure ordering page in our checkout process. You will notice the "secure lock" at the bottom right of your browser. If you have any questions or concerns regarding your privacy, security or anything else please contact us directly.
I offer a 90 day return policy if you are unsatisfied with your purchase.
At Custom-woodturning, We consider your privacy to be of the utmost importance. We assure all users of this web site that we will not knowingly share or sell any personal information collected at this site about you, outside of our company and tech support staff, without your permission, through communication, or events.
You may not, under any condition, copy or redistribute any content from this site without our written permission. We reserve all rights concerning the site content, images, concept and design.
Please keep in mind that Mother Nature is responsible for the manufacture of any of the wood, stone or other natural products that we sell. We cannot re-engineer nature for you. We will not sell you anything that has an obvious defect.
We make every attempt to ship your order within 48 hours - 72 hours in the case of international shipments. 98% of our orders are shipped using Domestic or Global Priority Mail. We will notify you when your order is shipped using the automated announcement features provided by the USPS. In the event of a delay longer than 72 hours you will be contacted and other arrangements can be made at that time.
We strive to keep the content of our site accurate. Due to the size of our site there may be inadvertent discrepancies from time to time. In the event of discrepancies concerning products, pricing, descriptions, or availability, the sale will be voided by us and you will be contacted.
We reserve the right to decline any order/request which we deem unreasonable and attainable.